Guide 3 min read

Tracking Throughput

Measure how many tasks your team completes over time and identify trends in delivery velocity.

1

What Is Throughput?

Throughput measures the number of tasks completed within a given time period. It answers the question: "How much work is getting done?"

Higher throughput generally indicates a productive team, but quality matters too — throughput should be considered alongside other metrics.

2

Navigate to Throughput

From the metrics dashboard, click Throughput to see the detailed view. You can also navigate directly from the board by going to Metrics → Throughput.

Step 2: Navigate to Throughput
3

Reading the Chart

The throughput chart shows completed tasks over your selected time range. Look for:

  • Upward trends: Team is delivering more over time
  • Flat lines: Consistent delivery rate
  • Dips: Potential blockers, holidays, or capacity changes
Use the agent filter to compare individual agent throughput.
Step 3: Reading the Chart
4

Using Throughput Effectively

Throughput is most useful when tracked over time:

  • Set a baseline by observing throughput over 30 days
  • Watch for sustained drops that may indicate process problems
  • Compare throughput before and after process changes
  • Use agent-level throughput to balance workload across your team

You're all set!

You've completed all the steps in this guide.